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Live Stock Shipping, Returns & Refunds
 

Please note! due to variations within species, your item may not look identical to the image provided. approximate size range may also vary between individual.

 

If your new coral, fish, or invertebrate is dead on arrival, we will issue you a store credit or a replacement with the same item. We do not cover any shipping costs for replacement orders unless more than half your order is DOA.

• One or more clear photographs of the specimen you’re filing a claim about.  No image, no guarantee.

• Detailed description of what the issue is.

• Process you have done up to this point to treat the Fish, Invert or Coral, including dips, medications, acclimation and placement, for corals.

It’s imperative to contact us as soon as you first notice something isn’t right.  We may be able to help guide you to bring the specimen back to full health. 

Please Note!!!

• FISH are only covered via Airport to Airport!

• Coral and invertebrate are covered by both Airport to Airport AND Door to Door.

• DO NOT discard the specimen without authorisation, doing so will void the guarantee.

• DO NOT refuse the shipment if the box is leaking or appears damaged or the guarantee is void.

Contact can be made via phone on 02 4260 9551 or via email: sales.aquariummadness@gmail.com

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