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SHIPPING, RETURNS AND REFUNDS
Shipping:
We ship our products via the method of your choosing, with the cost depending on size and weight.
Heavy items and long distance or remote shipping may attract an additional fee, we will notify you prior to dispatch if this is the case. Orders are dispatched in 1-3 business days subject to the items availability. Shipping times are estimated at between 2-5 business days depending on your location.
Free Shipping is available for orders over a value of $150.
Items shipped with Australia Post Express These items must be below 100cm and/or 20kg.
Larger items and bulk orders are shipped with our courier to your door.
We ship livestock orders Monday or Tuesday. Live Fish are only delivered by Startrack so we recommend purchasing all other products separately to avoid expensive shipping cost.
Aquariums or aquarium stands are shipped direct from supplier. Some will need to be home to accept delivery.
All orders are authority to leave unless otherwise requested. If there is a failed delivery there will be a charge for re-delivery.
NT, TAS and WA customers are not promitted to purchase Livestock from our website. Please feel free to contact us if you are trying to import with a permit.
Shipping Destinations:
We ship to all States and Territories within Australia. At this time we do not accept international orders via our online store.Please feel free to contact us if need and we can support in over seas shipments.
Refunds, Returns and Exchanges:
Please choose carefully. We do not! give customers refunds if you change your mind, select the wrong item or damage the item during self installation. We offer a complete range of installation and maintenance services at competitive rates and it is recommended that customers use these services if they feel the job at hand is outside the ability to complete themselves.
The customer is entitled to a refund, exchange or store credit where an item has been found to be faulty. On some occasions items may be required to be sent back to our store for a warranty claim assessment. This is generally done at the customers expense or by agreement after contacting the store. Contact can be made via phone on: 02 4260 9551 or via email: sales.aquariummadness@gmail.com
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